Description

Customer Operations Expert | Banking & Financial Services 📍 Parque das Nações | Lisbon Manpower Portugal is currently recruiting Customer Operations Experts to join a leading international project within the Banking and Financial Services sector, supporting the Irish market. We are looking for customer-focused professionals with experience in Banking, Financial Services, or Insurance, who are passionate about delivering exceptional customer experiences and thrive in fast-paced, dynamic environments. Key Responsibilities Deliver high-quality customer support via phone, email, and chat channels, aiming for first-contact resolution; Take full ownership of customer enquiries and complex cases from initial contact through to resolution; Support fraud investigations, dispute management, chargeback processes, and complaint handling; Build trust-based relationships through professional, empathetic, and solution-oriented communication; Identify vulnerable customers and ensure they receive the appropriate support and escalation where necessary; Collaborate with colleagues by sharing knowledge and contributing to continuous process improvement initiatives; Adapt effectively to evolving customer needs and business requirements. Candidate Profile Fluency in English (C1/C2 level); Minimum of 1 year of experience within Banking, Financial Services, or Insurance, either in Ireland or supporting the Irish market remotely; Excellent communication, problem-solving, and decision-making skills; Strong customer-centric approach, with empathy, resilience, and attention to detail; Comfortable working with digital tools and platforms, including Slack, Google Workspace, and similar technologies; EU citizenship or a valid Portuguese work and residence permit. What We Offer The opportunity to join a globally recognised financial services project; A dynamic, collaborative, and multicultural working environment; Ongoing learning and professional development opportunities; Exposure to digital banking operations and best practices in customer experience management; A challenging role with excellent opportunities for career growth. 📩 If you are looking to advance your career within the financial services sector and join an international team committed to delivering exceptional customer experiences, we would love to hear from you.